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Privacy Notice

ChannelEngine, a company located at Vondellaan 47, 2332 AA in the city of Leiden, and its respective affiliates is responsible for the processing of your personal data as reflected in this privacy notice. A list of our affiliated companies can be found on the contact page of our website.

Personal data that we can process

ChannelEngine processes the personal data of our users, which includes you as a visitor of our website.In order to provide transparency and clarity in our processing activities of your personal data, this Privacy Notice will inform you of your rights and our respective obligations towards you. ChannelEngine is obligated to comply with all relevant data law regulations, whereas the most important regulation is the General Data Protection Regulation (known as the GDPR), but for our US entity we also comply with the California Consumer Privacy Act (CCPA).

ChannelEngine may process your personal data in relation to the usage of this website and other features that are made available on this website or by any links from ChannelEngine that refer to this Privacy Notice. You will find an overview of how we can process your personal data and which personal data can be processed below:

When you visit our website:

  • IP address;
  • Information about your activities on our website;
  • Internet browser and device type;

When you make use of a contact request: 

  • Your first and last name;
  • Your (business) email address;
  • Your phone number;
  • Your company name;
  • Your country;
  • Your answer to a survey question.

When you make use of a support request:

  • Your (business) email address;
  • Your tenant account URL;
  • Your answers to our questions to the circumstances for which we can offer support.
When you make use of a demo request:
  • Your first and last name;
  • Your (business) email address;
  • Your phone number;
  • Your company name;
  • Your country;
  • Your answer to a survey question.

When you subscribe to our newsletter:

  • Your first and last name;
  • Your (business) email address;

When you apply for a job:

  • Identification and contact details (eg first and last name, date and place of birth, address, telephone number, e-mail address, titles and gender);
  • Data related to professional experience (e.g. career, job performance, employment history and previous employers), including data references in the CV;
  • Information related to education (e.g. diplomas, certificates, (foreign) internships and special training);
  • Memberships;
  • Language skills;
  • Any other personal data communicated or provided by the applicant during the application.

Please see our Job Applicant Privacy Policy for job applicants for more information.

When you use our chat feature:

  • Your first and last name;
  • Your (business) email address;
  • Your phone number;
  • Your company name;
  • Your country;
  • Your answer to a survey question.

When we provide you our services and/or have a contract with you we will process the following data in line with our DPA.

  • Invoice Name
  • Invoice Address
  • Invoice Phone number
  • Delivery Name
  • Delivery address
  • Email address
  • Order details (product, price, quantity, VAT)
  • E-Commerce integration between Marketplace and ERP / Order management system

Cookies

ChannelEngine uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone on your first visit to this website. When you visited our website for the first time, we already informed you about these cookies and asked you for your permission to use them. You can choose your preferences with regards to the cookies by accessing the cookie settings (link) on this website. You may unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can delete all the information that was previously stored through your browser’s settings. However, if you choose to not accept cookies, certain services or elements of the site may not function optimally for you. If you want to know more about the types of cookies and other trackers we use on this website, please visit our Cookie policy.

Lawfulness of processing

  1. The processing by ChannelEngine of your data that we acquire if you visit our website or file a request with us, shall only be lawful if and to the extent that at least one of the following applies:
  2. The data subject (that includes you) has given consent to the processing of his or her personal data for one or more specific purposes;
  3. Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject (that includes you) which require protection of personal data, in particular when the data subject is a child.

If you suspect that our processing of your personal information by ChannelEngine was not lawful under one of these grounds, please contact  hello@channelengine.com.

Children’s personal data that we can process

If you are younger than 16 years, please seek your parents permission to visit our site and accept the processing of your data. Our website and/or service does not have the intention to collect data about website visitors who are younger than 16 years of age,unless they have permission from their parents or guardians. However, we cannot check and confirm whether a visitor is over 16 years old. We therefore recommend that parents are involved in their children’s online activities in order to prevent data being collected from children without parental consent. If you believe or suspect that we have collected personal information about a minor that is younger than 16 years without parental consent, please contact us at hello@channelengine.com and we will take the right measures in order to delete that information.

For what purpose and on what basis do we process personal data?

ChannelEngine may process your personal data for the following purposes:

  • To send you our newsletter if you are subscribed;
  • To be able to call or email you if this is necessary in order to be able to perform our obligations towards you arising from your requests;
  • ChannelEngine retains and evaluates information of your behavior on the website for analytical purposes in order to improve the website and tailor the range of products and services to your preferences;
  • ChannelEngine  processes personal data if we are legally obligated to do so

Retention period

The personal data will be stored for a maximum of 2 years after your visit to the website. Once this period has expired, we will take the appropriate measures to delete your data. However, we may retain your data for a longer period of time if this is required or permitted by applicable law. Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation or data that must be retained for the purposes of litigation.

Sharing personal data with third parties

ChannelEngine will not share your personal data with third parties. If we are planning on sharing your data with sub processors or third parties, in order to comply with any legal obligation or we may share your personal data with third parties that are service providers or third parties that need to know the personal data in connection with products or services we provide to you, and to accomplish our business purposes and objectives as outlined in the notice, we will notify you with a list of those sub processors.  We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. 

Your Rights

You have the right to request access, correction, or deletion of your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by ChannelEngine and you have the right to data transferability. This means that you can submit a request to us to send your personal data in a computer file to you or to another organization you have specified. You can send a request for access, correction, deletion, or data transfer of your personal data or for the withdrawal of your consent or objection to the processing of your personal data to hello@channelengine.com.

Please note that if you send us a request relating to your personal data, we have to make sure that it is you before we can proceed with the request. We want to be certain that it is you who is actually exercising the rights to your own personal data and not a third party that does not have these rights. In relation to this, we may ask you to disclose a copy of your identification document to us in order to verify that it is you. In this requested copy, please make your passport photo MRZ (which means machine readable zone, with the strip with the numbers at the bottom of the passport) and we kindly instruct you to blacken your own passport number and Social Security number (BSN) for your own privacy. We will respond to your request as soon as possible and we will ensure that we respond within four weeks.

ChannelEngine would also like to make you aware of the opportunity for you to lodge a complaint regarding our processing of your personal data with the national supervisory authority, the Personal Data Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Automated decision making

We may in some cases use automated decision-making if it is authorized by legislation, if you have provided explicit consent You can always request a manual decision-making process instead, express your opinion, or contest a decision based solely on automated processing, including profiling, if such a decision would produce legal consequences or otherwise similarly significantly affects you.

When using automated decision-making, we will provide you with further information about the logic involved, as well as the significance and the envisaged consequences to you.

Other Privacy Notices

Please be aware that this Privacy Notice is only applicable to visitors of our website and any links of ChannelEngine that refer to this Privacy Notice. Other websites may contain their own privacy notices and we kindly suggest taking this into account when you are visiting other websites.

How we protect personal data

ChannelEngine takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unauthorized disclosure, and unauthorized alteration. However, If you do have the impression that your data is not securely processed or there are any indications of misuse, please contact us at hello@channelengine.com. 

https://www.channelengine.com 
Vondellaan 47, 2332 AA Leiden
+3171 5288795
hello@channelengine.com 

Changes

ChannelEngine preserves the right to change parts of this Privacy Notice at any time in order to keep your data rights and our obligations towards you updated. Please read this Privacy Notice on a regular basis, to be kept up to date with any changes.
Version number 1.1
01-06-2023




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