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eDesk

eDesk provides AI-powered customer service software for ecommerce businesses, integrating with 250+ channels to streamline interactions, boost sales, and deliver extraordinary customer service.

Partner status
Gold
Partner type
Technology partner
Active regions
Europe
Integrated services
Order synchronization
Client focus
Small & medium enterprises
Enterprises

Learn more about eDesk

eDesk is a leading customer support platform tailored for ecommerce businesses, designed to streamline and enhance the customer service experience. It centralizes customer inquiries from various sales channels, including Amazon, eBay, Shopify, and more, into a single, easy-to-use dashboard. Leveraging AI-powered tools, eDesk automates repetitive tasks, delivers smart reply suggestions, and ensures faster, more efficient responses. With over 250 native integrations, it seamlessly connects with major marketplaces, webstores, and communication platforms, creating a unified support ecosystem.


Why choose eDesk?


Centralized customer support:
Combines all customer inquiries from marketplaces, webstores, and communication channels into a single dashboard for streamlined operations.

AI-powered automation: Accelerates response times with smart tools like AI Smart Reply and AI Agent Assist, reducing workload and boosting productivity.

Extensive integrations: Offers over 250 native integrations with major sales platforms, ensuring seamless connectivity across your ecommerce ecosystem.

Enhanced feedback management: Automates review requests and manages negative feedback effectively, helping maintain and improve your online reputation.

Interested in a partnership?

More questions? We've got you covered

We're here to answer any questions you have about our partners or the process of becoming one yourself. Find out more about the different levels of partners, benefits, and more.

Become a Partner
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Katharina Caracciolo

Partner Manager

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