The challenge: Revenue slipping through the cracks
For a smaller apparel brand doing $1.2M–$1.5M in GMV, every dollar matters. But like many Amazon vendors, they were unknowingly losing thousands due to unaccounted-for shortages and pricing discrepancies. Despite shipping full orders, they found themselves paid less than expected, month after month.
Like many Amazon vendors, the brand faced key obstacles:
- Untracked shortages: Missing units and incorrect pricing across multiple shipments
- Time-consuming disputes: Filing and tracking claims manually required significant resources
- Limited visibility: A lack of streamlined reporting made it difficult to detect patterns of loss
With thousands of transactions processed each year, these discrepancies added up—but they were going unnoticed.
The solution: AMZ PHD’s key expertise + ChannelEngine’s automation power
AMZ PHD (formally: All Jewelry Brands) is a full-service Amazon agency specializing in Vendor Central and Seller Central management. AMZ PHD helps brands optimize their Amazon presence by increasing visibility, improving conversions, and maximizing profitability. In this case, their expertise in vendor recovery management proved invaluable.
To tackle the apparel brand’s revenue losses, AMZ PHD leveraged ChannelEngine’s Vendor Hub, an automation platform that streamlines vendor operations, including claims and dispute management. Together, they implemented a data-driven recovery strategy. The goal? Automate claim detection, streamline disputes, and recover lost revenue.
“One of the biggest mistakes vendors make is assuming Amazon’s payment discrepancies are just a cost of doing business. But as we’ve seen time and time again, even brands with $1M in GMV can recover tens of thousands of dollars. The key is having the right systems in place to catch these errors before they become losses.”
Greg Alexandrian, President and CEO AMZ PHD
How ChannelEngine powered the recovery process
- Automated data collection: Aggregated sales, shipping, and payment records to spot missing funds
- Real-time shortage & pricing variance detection: Alerts flagged discrepancies across thousands of transactions
- Efficient dispute filing: Structured workflows made it easier to submit, track, and escalate claims
- Maximized recovery: Increased success rates for claims, even for older disputes
The results: a game-changing 90% recovery rate on eligible claims
By combining AMZ PHD’s strategic dispute management with ChannelEngine’s automation, the apparel brand has already seen impressive recovery results—and the process is still ongoing. With more claims under review, additional recoveries are expected.
What’s been reclaimed so far:
- $75,000 in lost revenue recovered
- 90% of all disputed shortages reclaimed
- Historical claims dating back to 2019 successfully processed
One major breakthrough came from identifying a systematic receiving issue at Amazon’s warehouses. A pattern of recurring $59.75 shortages was uncovered across multiple shipments, leading to an annual recovery of approximately $8,604 that would have otherwise gone unnoticed.
"We never expected to recover this much lost revenue, and the results were beyond our expectations. Now, we can reinvest that money into growing our Amazon business."
Owner, Premium apparel brand
Why this matters for Amazon vendors
Many vendors aren’t aware they can dispute shortages and pricing errors—or that they can claim recoveries dating back up to five years. Without an automated, systematic approach, these losses continue to accumulate.
Key takeaways for Amazon vendors
✔ Historical claims work: Recoveries from as far back as 2019 were processed successfully
✔ Zero risk, high reward: No upfront costs—fees apply only to successfully recovered amounts
✔ Operational benefits: Strengthened Amazon relationship through structured dispute management
What’s next? Proactive recovery & prevention
With the success of this initiative, the apparel brand is now taking a proactive approach to revenue protection by:
- Conducting regular audits to identify and recover new discrepancies
- Implementing best practices for shipment tracking & documentation
- Using ChannelEngine’s automation to monitor and dispute claims in real time
Could you be missing out on lost revenue?
If you’re an Amazon vendor, you might be sitting on thousands of dollars in unclaimed revenue.
Sign up for a free recovery audit to:
✔ Identify all disputable shortages from the last five years
✔ Calculate your potential recoverable amount
✔ Receive a detailed recovery opportunity report
Uncover your lost revenue today! Book a free audit now
