ChannelEngine vs ChannelAdvisor
Helping you choose the right channel management software for your ecommerce business.
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Overview
ChannelEngine and ChannelAdvisor (now Rithum) both offer a solid solution for ecommerce channel management and integrating with online marketplaces. But there are important differences in how they function and what they excel at. This comparison will help you understand the difference between ChannelEngine and ChannelAdvisor, so you can choose the right solution for your brand.
Manage and control operations
What does ChannelEngine do?
ChannelEngine is a cloud-based marketplace integrator. It helps businesses sell products on multiple marketplaces and online retail channels from end to end.
ChannelEngine was founded in 2013 when it became clear that marketplaces were becoming the dominant force in global ecommerce. It functions as your ecommerce control center where you manage and oversee your multi-channel operations.
The user-friendly platform is enriched with tools that allow you to optimize, synchronize and automate your product information, listings, pricing, orders, and inventory across channels. This wide range of capabilities will enable you to take complete control and maximize ecommerce growth.
ChannelEngine believes in a strong partner ecosystem to help you overcome any hurdle and accelerate your growth. From entity creation to VAT, logistics, warehousing, custom integrations, marketplace services, and digital marketing.
Summary
- Focus on marketplace integrations
- Multi-channel ecommerce control center
- User interface designed to be self-sufficient
- Designed to maximize ecommerce growth
- Strong partner ecosystem
Rely on managed services
What does ChannelAdvisor/Rithum do?
Channeladvisor started as a business to advise companies and help them sell on eBay in 2001. It was built for this specific task and grew over time into a managed service for selling on international marketplaces, including online advertising, product feed management, and related features.
ChannelAdvisor (now Rithum) went public with an IPO in 2013, and CommerceHub acquired ChannelAdvisor in 2022. In August 2023, CommerceHub sold the Shoppable Media and Brand Analytics product lines to MikMak.
ChannelAdvisor's primary focus has been on business advisory and expanding their services beyond multi-channel selling. This is reflected in their marketplace integrator software. It has become an advanced and complex platform that generally requires support from specialists to make changes, perform updates, and keep operations running.
ChannelAdvisor is typically selected by companies looking for an all-in-one service solution designed for multi-channel selling.
Summary
- Focus on managed services
- Solutions for marketplace integrations, online advertising and product feed management
- Advanced and complex user interface
- All-in-one service solution
Detailed comparison of features and services
Global reach and sales channels
Global reach and sales channels
ChannelEngine provides access to a growing network of hundreds of marketplaces and online sales channels. ChannelEngine's global approach is reflected in its offices and teams around the world. The large number of channels available for the complex and segregated European market stands out against other platforms. Plugins are available to manage and automate complex matters such as VAT, invoicing, and multi-warehousing.
ChannelAdvisor/Rithum provides access to 360+ marketplaces and retail channels. They have a large customer base but primarily focus on companies that only want to sell in North America. ChannelAdvisor has no substantial presence in the Middle East and recently closed some of its European offices.
Product listings
Product listings
ChannelEngine's platform is designed to be self-sufficient and fully operated by customers. It provides all the tools necessary to make quick changes to your assortment and pricing, which is crucial to run your multi-channel ecommerce business successfully. Think of features like advanced product selections, smart mapping, AI-driven virtual product bundles, dynamic repricing, and pricing rules. These features are designed to automate your ecommerce operations, save valuable time and boost marketplace sales.
Rithum's (formerly ChannelAdvisor) platform provides lots of valuable tools to manage and optimize product listings. However, ChannelAdvisor’s platform is designed to offer a managed service. Using these tools without the proper amount of training hours might be tricky. Making quick changes may be challenging without guidance from their specialists. Additionally, features such as cross-channel translations, accurate auto-categorization, and AI-driven product bundling are currently unavailable.
Guidance and support
Guidance and support
ChannelEngine’s overall goal is to ensure that customers can excel on marketplaces and scale their ecommerce business. Our goal is to let you be in control over your multi-channel ecommerce operations through guidance, extensive platform training and a large collection of instructional resources. Our support team is available 24/7, ensuring you receive the assistance you need when you need it at no extra costs. We continuously try to optimize our level of support by actively looking for feedback and keeping track of our Customer Satisfaction Score (CSAT), which is 90%+ every month.
ChannelAdvisor/Rithum’s main focus is to provide a managed service that takes the work completely out of your hands. This managed service does have a serious price tag though. The platform is not developed to be operated autonomously without support from their specialists. The software can be perceived as complex due to the nature of the platform. With its extensive feature sets and in-house services, customer support can sometimes become stretched, resulting in subpar service.
Pricing and ROI
Pricing and ROI
ChannelEngine offers a pricing structure with three packages, tailored to meet both basic and enterprise-level needs. License fees are charged on a monthly basis, while we look at your Gross Merchandise Value (GMV) or revenue, on a yearly basis to compensate for seasonal changes in your overall revenue. The pricing structure is optimized to empower businesses to scale their ecommerce across channels. The more you grow, the less you pay on average. The "start" package already offers access to 5 marketplace connections to gain traction. ChannelEngine’s business model is designed to maximize your growth.
Channeladvisor's pricing is calculated based on the number of marketplaces, users, specialized features, and other factors, making it a less cost-effective solution for brands that want to scale rapidly. Unlike ChannelEngine, Rithum/ChannelAdvisor requires users to pay for their subscriptions annually and want a monthly GMV commitment. This can be a disadvantage for businesses that prefer more flexibility or have strong fluctuations in their monthly revenue.
Onboarding and connecting channels
ChannelEngine's onboarding time is generally 6-8 weeks, depending on the type of integration and the number of channels you want to connect with. Once onboarded, you can easily connect to more channels to increase your online presence and maximize revenue. Any changes to the marketplace APIs are updated almost instantly to ensure a stable connection and seamless operations.
Rithum's (formerly ChannelAdvisor) onboarding time typically takes several months to onboard and build an integration. Once onboarded, adding new channels can be time-consuming and you actually pay per channel. An additional fee is required if you want help from one of their specialists. Changes in the marketplace APIs could take more time, which may result in operational disturbances.
Manage and control operations
Manage and control operations
ChannelEngine’s platform empowers you to manage and control all the marketplaces you operate on. With the flexibility to make changes and adjustments, you receive extensive training and access to our ‘Knowledge Center’ and ‘ChannelEngine Academy’ to become self-sufficient if desired.
Rithum/ChannelAdvisor provides a platform that is developed to be used as a managed service. It can prove to be challenging to operate without extensive training or guidance from one of their specialists. As a customer, you don’t have full control over your multi-channel operations. ChannelAdvisor’s extensive feature set can lose some of its value when confronted with these usability challenges.
Here's what our customers are saying
Remco
CEO
(11-50 employees)
Laia
Marketplace Specialist
(501 - 1000 employees)
Charlotte
Marketplace Manager
(51 - 200 employees)
Why ChannelEngine is the right solution to grow your multi-channel ecommerce business.
It can be complex to operate their platform without help from specialists since it's not designed for that purpose. ChannelAdvisor wants you to rely on their costly services to keep operations running smoothly. Limiting the required flexibility to stay agile, adjust to market changes and create growth opportunities.
ChannelEngine is just the opposite. A scalable and future-proof platform that is continuously evolving. It is designed to put you in the driving seat of operating your multi-channel operations. New platform features and marketplace connections are launched periodically to grow your ecommerce success.
Some elements that stand out when comparing ChannelEngine with ChannelAdvisor
Ease of use and simplicity: ChannelEngine has been praised for its user-friendly interface and ease of navigation. Customers often appreciate the straightforward setup process and intuitive workflows. This allows you to take complete control over your online marketplace business.
Scalability: ChannelEngine is designed to serve businesses of different sizes wanting to grow their online reach across channels. With a wide variety of global marketplaces, ChannelEngine gives you a clear view of new and upcoming channels. Through our platform analytics and partner channel reviews, ChannelEngine ensures you have the tools to be successful.Guidance and customer support: Each customer receives one-to-one support. Whether you prefer email or phone, once you start using ChannelEnigne, you will have a clear point of contact to help you as needed. The platform enables customers to automate their operations, with specialists always on hand and ready to assist.
Cost-effective solution: Depending on your business needs and sales volume, ChannelEngine offers a more cost-effective solution with a higher ROI to manage and automate your operations.
International presence: Headquartered in Leiden, the Netherlands, ChannelEngine offers extensive marketplace coverage that goes beyond Europe and North America. This is evident through its regional hubs in the UAE, Singapore, and Australia. We offer integration with some of the region’s largest marketplaces, coupled with a trusted partner ecosystem to enable cross-border commerce.
Switching from ChannelAdvisor to ChannelEngine
Our dedicated customer success and onboarding teams are here to help you move your channel connections to ChannelEngine, without any disruption to your business. During the onboarding, our expert team helps with optimizing your connections for maximum results and insights.
ChannelAdvisor (now Rithum) users usually switch when they in-house more ecommerce activities and are limited by ChannelAdvisor's platform. Or when their growth is limited by the lagging updates on existing channel connections.
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What can you expect?
- Personalized strategies tailored to your brand goals.
- Guidance for marketplace selection, integration, cross-border opportunities, and efficient order fulfillment.
- Our ecommerce experts will help you thrive in competitive marketplace landscapes